Refund and Returns Policy

Thank you for shopping at lomra. We appreciate your business and want to ensure your satisfaction with every purchase. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must initiate the return process within 30 days of your purchase date.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods such as food, flowers, or newspapers

Refund Process

Once we receive your returned item and inspect it, we will notify you regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] and provide your order number and details about the product you would like to exchange.

Return Shipping

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Address

Please ship your return to the following address:

835 South Elm Way, Detroit, Michigan 48266, United States

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (313) 371-7279
• Address: 835 South Elm Way, Detroit, Michigan 48266, United States

This policy is subject to change without notice. Last updated: [Insert Date]